Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thetribe@relentless-nature.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thetribe@relentless-nature.com and send your item to:
Contact us before sending any physical return. If the return is approved, we will provide the correct return destination for that order.
Before mailing a physical return, contact us for the correct return instructions and destination for your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at thetribe@relentless-nature.com for questions related to refunds and returns.
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Replies to support requests are typically sent within 24 to 48 hours. If you contact us within the applicable return window, we will review the request under the policy for the product and fulfillment method. Do not mail a physical product until return instructions have been provided.
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How support works after a purchase
Relentless Nature reviews requests according to what was purchased, how it was fulfilled, and whether the item is digital, printable, physical, or a service. That keeps the process fair to customers while also reflecting the realities of made-to-order and downloadable products.
If you are unsure which path applies, contact support with the order number and a short description of the issue. The fastest next step is usually to confirm the product, check the fulfillment state, and respond through the appropriate support route.